PS5 stuck in safe mode? Here's how to fix it!

This step-by-step tutorial will show you how to fix PlayStation 5 stuck in safe mode with only option 7 or 8 available.

Fix PS5 stuck in safe mode


Solution 1

  1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.
  2. Remove the power cable of your PS5 console.
  3. Wait for 20 minutes.
  4. Reconnect the power cable to your PS5 console.
  5. Press the power button on your PlayStation 5 to turn it on.

Solution 2: Update system software

  1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.
  2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.
    PlayStation 5 power button
  3. When you see the 'Safe Mode' screen, connect your controller to your PS5 using the USB cable.
    PS5 safe mode
  4. Press the PS button (PlayStation logo) on your controller.
    PS button on PS5 controller
  5. Select the Update System Software option.
    Update System Software option in PS5 Safe Mode
  6. Press the X button on your controller.
    X button on a PlayStation 5 controller
  7. Select the Update Using Internet option.
    Update Using Internet
  8. Press the X button on your controller.
    X button on a PlayStation 5 controller
  9. Select the Update button.
    Update system software on PS5
  10. Press the X button on your controller.
    X button on a PlayStation 5 controller

If there's an update, your PS5 will update the system software and automatically restart. Your PS5 might restart two times. Just wait until you see the login screen.

PS5 system software update
PS5 system software update

Solution 3: Clear System software cache

  1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.
  2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.
    PlayStation 5 power button
  3. When you see the 'Safe Mode' screen, connect your controller to your console using the USB cable.
    PlayStation 5 Safe Mode
  4. Press the PS button (PlayStation logo) on your controller.
    PS button on a PlayStation 5 controller
  5. Select the Clear Cache and Rebuild Database option.
    Clear Cache and Rebuild Database option
  6. Press the X button on your controller.
    X button on a PlayStation 5 controller
  7. Select the Clear System Software Cache option.
    Clear system software cache on a PlayStation 5
  8. Press the X button on your controller.
    X button on a PlayStation 5 controller
  9. Select the OK button.
  10. Press the X button on your controller.
    X button on a PlayStation 5 controller

Your PS5 will now clear the system software cache.

Clearing the cache will not delete your games, saved data, or other essential files.


Solution 4: Rebuild the database

  1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.
  2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.
    PlayStation 5 power button
  3. When you see the 'Safe Mode' screen, connect your controller to your console using the USB cable.
    PlayStation 5 Safe Mode
  4. Press the PS button (PlayStation logo) on your controller.
    PS button on a PlayStation 5 controller
  5. Select the Clear Cache and Rebuild Database option.
    Clear Cache and Rebuild Database option
  6. Press the X button on your controller.
    X button on a PlayStation 5 controller
  7. Select the Rebuild Database option.
    Rebuild database on a PS5
  8. Press the X button on your controller.
    X button on a PlayStation 5 controller
  9. Select the OK button.
  10. Press the X button on your controller.
    X button on a PlayStation 5 controller

Your PS5 will now rebuild the database.

This process will not delete your games, saved data, or other essential files.


Solution 5: Reset

If none of the solutions work for you, then the last solution you can try is the Reset option.

The Reset option deletes all data on your PlayStation 5. This option should be the last step when troubleshooting.

Steps

  1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.
  2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.
    PlayStation 5 power button
  3. When you see the 'Safe Mode' screen, connect your controller to your console using the USB cable.
    PlayStation 5 Safe Mode
  4. Press the PS button (PlayStation logo) on your controller.
    PS button on a PlayStation 5 controller
  5. Select the Reset option.
    Reset PS5
  6. Press the X button on your controller.
    X button on a PlayStation 5 controller
  7. Follow the on-screen steps to reset your PS5.

PlayStation 5

Related:

How to fix common problems with your PS5 (step by step)

Problems with your PS5? Or is it slow? Rebuild the database!

How to clear the cache on your PS5 (step by step)

How to restore licenses on your PS5 (step by step)

How to remove deleted games from the home screen on your PS5

How to stop your PS5 from turning on and off with your TV

PS5 going into rest mode by itself? Here's how to stop it!

References:

https://www.playstation.com/en-us/support/hardware/cannot-start-playstation-safe-mode/

https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

https://www.playstation.com/en-us/support/hardware/reinstall-playstation-system-software-safe-mode/